Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, said, “DEWA’s plans align with the government’s promising strategies and plans, including the UAE’s Artificial Intelligence Strategy 2031, which aims to developing an integrated system that uses AI in vital areas of the UAE, and the Dubai 10X initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, which charges the Government of Dubai to help Dubai’s progress lead the future by making it ten years ahead of other cities through government innovation and the reshaping of traditional frameworks.
He added: “DEWA’s application of the latest innovative technologies has enabled it to achieve the best results globally against the best utilities in Europe and the United States. Smart adoption of DEWA’s services reached 98.99% through the end of Q2 2022. DEWA completed the digital onboarding of over 70 projects with government and private organizations.
Digital DEWA is based on four pillars: launching advanced solar energy technologies; deploy a renewable energy network with innovative energy storage technologies; develop and integrate AI solutions to make Dubai the first city to provide electricity and water services using AI technologies and digital services.
DEWA’s AI assets
Rammas, DEWA’s virtual AI employee, is available on seven channels for customer service. These include DEWA’s smart app (iOS and Android), DEWA’s website and social media account on Facebook, Amazon’s Alexa and Google Assistant, robots and WhatsApp Business. Rammas provides multiple services around the clock and responds to inquiries in English and Arabic. DEWA uses AI to improve customer and employee happiness as well as improve the performance of its systems through “Rammas for You”, “Rammas at Work” and “Powered by Rammas”. Rammas has responded to more than 6.4 million requests since its inception in the first quarter of 2017 and until the end of June 2022.
Cyber Defense Center
DEWA’s Cyber Defense Center uses AI and Big Data to detect potential security risks and reduce incident response time.
Customer Service Center
DEWA, through its Customer Service Center, provides a consistent, integrated and seamless experience for customers, enabling them to transact anytime and anywhere. The integrated interactive digital center includes a unified and advanced information base that enables employees to respond to customer requests faster and more accurately. It also includes an AI-supported dynamic list so employees can identify the caller’s account and communication records between the two parties.
Automation of robotic processes
The project aims to automate business processes using AI to reduce repetitive and routine tasks. The RPA includes several initiatives such as automation of: server vulnerability status update, monitoring of DEWA virtual AI employee data caching service, process work permit application (WCA), GIS monitoring system (geographic information systems), bank guarantee statement (banking offers), and DNS (Domain Naming System) analysis.
Asset performance management
The app manages key equipment at Jebel Ali Power Plant and Water Desalination Complex using AI and cloud platforms.
Distribution Asset Criticality Rating (DACR)
This system uses AI to digitize the criticality ranking of power distribution assets for 34,000 transmission substations.
Automated power recovery app
The application automatically locates the technical fault, isolates the affected network sections, reconfigures the network and restores the power supply automatically and without human intervention.
GT Smart Controller
The Digital Twin Gas Turbine (GT) Smart Controller uses thermodynamics, artificial intelligence and machine learning to control gas turbines at Jebel Ali M Station, the world’s largest power generation and desalination plant. United Arab Emirates water. It improves the efficiency of the turbine, increases its production capacity and reduces fuel consumption and harmful emissions.
AI purchases in a box
DEWA collaborated with the World Economic Forum’s Center for the Fourth Industrial Revolution and the Center for the Fourth Industrial Revolution UAE (C4IR UAE) to launch the AI Procurement in a Box toolkit. The toolkit provides advanced mechanisms for public procurement of AI technologies.
Power supply application
DEWA and Siemens have launched a project to develop the Power Block smart application for the power plant as a larger-scale prototype. The application is entirely dependent on AI techniques as well as modern thermodynamic science.
One way data system
DEWA has received an international patent for its one-way data system, which was designed and implemented in-house to ensure the secure transmission of data from power and desalination plants to a shared platform. This creates a knowledge base for decision makers, allowing them to access data through smart devices.
Smart power station
The DEWA Smart Power Station is a centralized information system that automatically collects data from control systems in real time and is capable of functions such as watering plants using the one-way data device. The operational system is clear and complete, allowing rapid analysis and rapid decision-making to improve performance and prevent potential accidents.
System for improving operations and strategic planning
The system is used to manage operational performance. It was developed using data science to improve the performance of power generation units and thus improve efficiency.
Simulator and training center
The center builds the capacity of DEWA engineers and technicians. It allows trainees to experience real-world conditions and provides them with the skills to deal with different circumstances.
PV panel production system forecast
The system relies on modern technologies such as 3D cloud systems, AI, deep learning, high-density cameras on the main satellite and a network of metrology stations to predict irradiance, dust and cloud movement, which can affect PV performance.
Intelligent water supply management system
The system aims to increase the visibility and management of its water distribution network. It has a 24-hour centralized system for remote control and monitoring, as well as innovative intelligent equipment and systems. It also uses remote terminal units (RTUs) installed at the interconnections between transmission and distribution pipelines. In addition, it is connected to SCADA (Supervisory Control & Data Acquisition) systems and advanced hydraulic management systems. The system will improve fault location and isolation and reduce costs.
High Water Usage Alert Service
The high water usage alert helps customers detect leaks in water connections after the meter. The system sends instant notifications to the customer in the event of an unusual increase in consumption to check internal connections and repair leaks.
DEWA uses the four-legged Spot robots to find faults, test high-voltage cable connection points, detect leaks in water pipes, carry out security and surveillance patrols, ensure that construction works comply with specifications using multi-angle cameras and manage different facilities such as warehouses, in addition to helping determined people.
DEWA uses the industrial arm robot for cleaning the surface of low voltage electrical equipment, painting and welding operations, and cleaning equipment and valves.